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Complaints Handling

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Complaints Handling & Dispute

Resolution Guide

 

At MiFund, we always aim to provide you the best possible service and experience. However, we realise that there may be times when we might not meet your expectations.

If this happens we would like the chance to work towards a successful resolution.

We believe that by listening and acting on your complaint or feedback, we may be able to identify a way to improve our service. Our complaints service procedure is free, it does not affect your legal rights.

 

So if you have a complaint here’s what to do…..

  • Drop us an email to enquiries@mifund.com.au, outlining the details of your complaint, or
  • Telephone us on 1300 700 118, or
  • Click here to access our feedback form.

 

What happens when you make a complaint?

1. Your complaint will be logged into our Complaints Management System.

2. We will attempt to resolve your complaint promptly and will keep you informed of our progress in resolving your complaint.

 

What if you are not satisfied with the final decision?

We expect that our internal procedures will deal fairly and promptly with your suggestions and complaints. However, if you are not satisfied with our final decision you can refer the matter to our external dispute resolution scheme at the Credit Ombudsman Service Ltd. Their contact details are:

 

Credit and Investments Ombudsman

PO Box A252

Sydney South NSW 1235

Tel:                 1800 138 422

Fax:                 02 9273 8440

Website:       www.cio.org.au

 

Our contact Details:

MiFund Pty Ltd

ABN 26 601 537 099

Credit License Number: 473895

PO Box 2539

TAREN POINT NSW, 2229

Ph 1300 700 118

Website: www.mifund.com.au