At MiFund, we always aim to provide you the best possible service and experience. However, we realise that there may be times when we might not meet your expectations.
If this happens we would like the chance to work towards a successful resolution.
We believe that by listening and acting on your complaint or feedback, we may be able to identify a way to improve our service. Our complaints service procedure is free, it does not affect your legal rights.
So if you have a complaint here’s what to do…..
What happens when you make a complaint?
1. Your complaint will be logged into our Complaints Management System.
2. We will attempt to resolve your complaint promptly and will keep you informed of our progress in resolving your complaint.
What if you are not satisfied with the final decision?
We expect that our internal procedures will deal fairly and promptly with your suggestions and complaints. However, if you are not satisfied with our final decision you can refer the matter to our external dispute resolution scheme at the Credit Ombudsman Service Ltd. Their contact details are:
Credit and Investments Ombudsman
PO Box A252
Sydney South NSW 1235
Tel: 1800 138 422
Fax: 02 9273 8440
Our contact Details:
MiFund Pty Ltd
ABN 26 601 537 099
Credit License Number: 473895
PO Box 2539
TAREN POINT NSW, 2229
Ph 1300 700 118